BRANDON ROBERTSON

Review of Chuck hutton auto group

I bought my fiancee Silverado truck in for a oil c...

I bought my fiancee Silverado truck in for a oil change and coolant flush. I arrived at 6:36 a.m. They opened the doors at 7 o'clock as expected. Pat was the man overseeing my needs. I left after 2 p.m. I saw people come hours after I arrive and leave before me. Why when I only had two minor things to be done! I spoke to one guy twice to ask him about my truck and he said he would check on it, never an answer back! No one never came to update me on what was going on with my vehicle! That's a shame! Then, I asked another worker that took the cars to the mechanics, and he came back with they say you are waiting on a wheel alignment. I'm not waiting on a wheel alignment. He went to go get Pat, Pat say we are waiting on your wheel alignment. I tell Pat I wasn't getting a wheel alignment. He said let's go to my office. So I went! Unbeknown to me that Mr. Pat confused my paperwork with another person paperwork and it was a woman that was waiting on a wheel alignment. My truck was ready for I don't know how long in the back parked, but waiting on a wheel alignment that I wasn't getting! I don't want an apology! I want this bill paid since I had to spend 7 hours there and didn't have to since my truck was confused with someone else's. Mr. Pat was confused with the paperwork himself, but that comes from taking to many walk-ins on Saturday. I would never recommend this Chuck Hutton!