Don S

Review of Custom Limousine, Inc

In short, this company lacks any professionalism, ...

In short, this company lacks any professionalism, customer service, or business integrity. I dealt with Chris and Tom on my contract.

I utilized this service on 4/26/14 this year for my wedding for a trolley service, and was left a voice mail just prior to my wedding ceremony (30 minutes) from Chris to tell me the trolley wasn't coming, and that the shuttle bus would be coming instead. (Similar to what takes people to the airport) I didn't receive this until I walked out of the chapel to see the incorrect transport vehicle had arrived and was already loaded by my wedding party. That is when I received this voice mail (So essentially no notice at all even though the service was scheduled at 3:00PM) To add salt to the wound, the driver completely drives 30 minutes out of the way between the chapel and the Kaufmann Center so we had to cut out a venue we planned on taking photos at. You should also note that you have to pay the driver a tip in the contract before the service is even rendered and paid by you.

I'm still trying to receive a refund for the costs (3 months after) and never received an apology or any form of compensation of rectifying this issue.

If you are planning your wedding or any event, do not use this company as they will sweet talk you prior to your event and do nothing for you afterwards. Also, just read the reviews on yellow pages or yelp to see that I m not the only person who had bad experience with this company. Most of these google reviews are more than likely fake or left by the company members themselves. I only looked at them when I hired them back in November of 2013. Don't make the same mistake I did.