Kevin Kenny

Review of Oak Brook Hills Hotel

Listen, I'll give them credit where credit is due....

Listen, I'll give them credit where credit is due. The staff was, in general, very kind. The morning brunch had very good bacon and French Toast, and the hotel was beautiful (even if they think that a drawing of a d20 is a work of art). However, there is a member of the security staff that seemed to be actively looking for a fight. After the wedding reception, which we came here for, most of my family stayed downstairs. They were having a grand ol' time when all of a sudden, a security guard came running at my uncle, yelling at him and accusing him of leaving a mess the previous night and telling him he couldn't drink. The issue with this is that... he wasn't even there last night. The guard then got in his face, causing my uncle to, understandable, get fairly mad. Around this point, my father asked to speak to a manager which caused the person at the front desk to call the police, for some odd reason. They kicked out my uncle, and threatened to kick out everyone else. I'm very disappointed, as everything else was fairly high quality. Everyone else on the staff was wonderful, the brunch was great and the rooms were nicely sized and comfortable. However, this incident has caused a problem that outshined all the good by a huge amount. I will not come back here for any reason, and I suggest that if anyone does use the lobby that they be careful as there is a security guard with a power fantasy on the loose.