My wife and just stayed at Primland on 9-8-17 thru...

My wife and just stayed at Primland on 9-8-17 thru 9-10-17. First I will say that most of the property is truly beautiful and the golf course looked to be a world class track. As others have stated, there is much to do at Primland. However, our activities were less than world class or five star. We came to Primland to relax and play some tennis and do some mountain biking. We also arranged to have a guided fly fishing expedition, which I have done many times in the past at other Orvis facilities. First, the tennis courts are a huge disappointment. They are much worse than most Middle School Tennis courts (pictures attached) and that's bad enough, but they advertise them as "Soft Surface", which is not true. They were covered with deep cracks, leaves and mold. We called the front desk twice - nothing. We then told them the courts needed to be blown off - nothing. We then found the manager and told him - again no response after multiple complaints. I just grabbed the website description of their tennis facility and it has not been updated despite me telling them it is inaccurate. Second, the fishing excursion plainly states that lunch is included with guide service (website attached), however they refused to remove my lunch charge upon departure. After dropping $2500 in two days, they lost me totally over $42. Either stupid, or poorly trained or both. Third, I am an avid Mountain Biker, understanding that most that visit Primland will not be avid Mountain Bikers, they also go out of their way to describe mountain bike trails for every level from beginner to advanced. This is completely inaccurate and misleading (website still up). This property has so much potential, but is far from 5 star. 5 star resorts do not lie about amenities on their website and go out of their way to honor guests requests. I am writing this in hopes that they will update their website so future guests won't feel as if they have been purposely mislead and that the staff really doesn't care or is not empowered to make a simple change to the website to accurately reflect their amenities.