sal contino

Review of Servpro of Easton, Bethlehem &...

After my initial meeting with Kyle Miller ( Produc...

After my initial meeting with Kyle Miller ( Production Manager) who was very professional as well as personable and compassionate to our losses ) I was relieved, fully informed and confident in the recovery of my property and the removal of the precariously dangerous debris pile left in the aftermath of the catastrophic collapse of my shed roof due to the excessive weight burden of seasonal snowfall. He and his colleagues did not at all disappoint. At the scheduled date and time of my Serv-Pro appointment I met with Crew Chief Kiersten Torkos at the site of the collapse. She once again reassured me in the same highly professional manner, tempered with a personable respect and compassion for myself and my property loss potential. Kiersten and Crew very safely and expeditiously removed the overburden of roof debris. They salvaged all contents and went on to carefully, accurately and informatively assess the damages that my property had sustained in the collapse. As retired NYC Skilled Trades Union Construction Foreman with many years of OSHA safety training and certification ( and 34 years of on site experience) I admittedly have quite a discerning eye for scrutinizing and recognizing industry standard quality, safety and professionalism in the field. Having said this , I was impressed with the safe work ethic and highly efficient , expeditious and professional service that I received. I was pleasantly surprised to see that Kyle Miller ( Production Manager ), over and above his job-description, was on site with Kiersten and Crew and completely hands on in assisting with the debris removal effort. I am completely satisfied with Serv-Pro and their commitment to providing top notch professional Service. I will absolutely recommend Serv-Pro to all and I intend to keep them on file in case a future need should arise. Thanks again - Kyle , Kiersten and the entire Serv-Pro Crew.
- Sal & Family