Jean F

Review of MOUNTAINEER GAS CO

The customer service is horrendous!!! Apparently ...

The customer service is horrendous!!! Apparently The bill I received last month had an error In the decimal point placement, which made it much less than it was supposed to be. I paid it on time and I had no idea it was an error until I got my new bill that was so high I called to ask about it. Talking to customer service is a joke! They told me about the print error from the last bill and said it's too bad I have to pay it, no one can help it even tho their computer made the error last month and now I'm getting gouged for it for pretty much two months due and they had the nerve to charge me a late fee for not paying what was really owed last month! I paid what the bill said was due!! I am waiting for a supervisor to call me back, but not expecting much better results than I got already! I just don't want them to turn it off and give me a chance to pay it when I get my pay checks. Hard working people can't catch a break with companies like this, disgusting the way they treat customers!