Valentine Kentjana

Review of San Tan Honda

I had such a wonderful experience here purchasing ...

I had such a wonderful experience here purchasing a brand new 2020 Honda Civic Sport. Worked with Greg (manager), Clem (sales), and Roger (finance), and I wouldn't have put myself in debt with anyone else but them! Super ready to refer.

Now, why the wordy review? It was caused by one person: Roger in SALES. I called to inquire about the process of getting $100 for referrals (my friend had mentioned my name after buying a car two days after I did) and Roger in Sales answered, and was not at all customer service friendly or tried looking into my situation. He ended the call saying "now, if you were to say 'I understand the policy but could you maybe please make an exception juuuustt this once?', then maybe I would have given it just this once as an exception, have a good day", and hung up on me because he wanted to help customers who were "glaring" at him.

Thanks for making me feel unimportant compared to your potential customer dude, and for lecturing me to beg for your exception. I went from a happy high to a horrified sadness. Maybe you were having a bad day but so was I. Not cool.

UPDATE: Greg, the manager, called me later on and actually expedited the check which I honestly wasn t expecting, and followed up with me and really took the time to take care of me. I love this place. Really do and will always refer! I just don t care for roger and his rudeness. Changing to 5 star u all (minus 1) rock my world.