rachel brewer

Review of Red McCombs Hyundai Northwest

I would just like to say that we went in there les...

I would just like to say that we went in there less than a month and spoke to the GM John and he was very helpful and was a great guy to be around and very helpful. However the man in the finance department I was told was the manager . He was a jerk he told was about all the rebates we would get and when we looked at the final paper work they weren t on there and our salesman said he would talk to him about it. Well after being there for six hours they came out and told us that we could take the new 2013 Sonata back home and finish the final paperwork tomorrow. We did. We came back the next day and were told that it was only going to be myself of the car loan and not my husband and we were also told that because the dealership was losing 3,500 on the deal that there was NO wiggle room that allowed us to have tinted windows! After looking at the final paperwork it showed that we were actually offered less on our trade-in than what we were told and we were given no MILITARY DISCOUNTS like we were told and our payment was going to be $550. I didn t like that idea so I asked if we could get the payment any lower and was told no so I walked away. What I was told by the rude finance guy is that I was approved for the new car through San Antonio Federal Credit Union with an 11% interest rate. Well I called the CU this weekend and they told me that what I was told and the final payment the numbers didn t add up and it was best that I walked out of the dealership. The issue that I had is that the salesman asked me if I knew what gap insurance meant and I told him that it was to cover anything that our insurance wouldn t and he also informed me that it also covered our tuck if it was lost or stolen and he told me that he knew a guy that could lose it for us so we can collect the gap and have a better deal of the new car since there was nothing to carry over and that we would also have money down. I don t know what kind of dealership you are running but my husband is military and for him to even suggest that is just wrong and can get my husband in all sorts of trouble that wouldn t help a family of five to get into. This dealership and the people in it were completely shady and after talking to the CU and another dealership I couldn t be happier that I walked away without a new car.