Rafael Moochi

Review of Pergola NYC

We have made several attempts by calling the staff...

We have made several attempts by calling the staff at Pergola (5 times to be exact) for a surprise 30th birthday and setup a reservation for about 18-20 people. As we would all be coming from Connecticut I expected some kind of customer service. I have been there several times, and I mentioned this to the other guests on our plans, but then we got nothing but horrible customer service. 2 of us have left a combined 5 voicemails without any returned calls. This has really put a bad taste in my mouth on how you don t care about your customers. Unfortunately it looks like I ll never be visiting here again.