Anne Davidson

Review of McCool's Ice Cream and Coffee ...

i find very rude management a big deterrent to thi...

i find very rude management a big deterrent to this place. i ordered 4 quarts of ice cream and was given a pickup time. upon arrival, a very rude woman who i believe is the assistant manager informed me i shouldn t be placing a large order online without leaving a tip during ordering AND ordering past 8pm!

firstly, if you don t want to take online orders past a certain time, then don t allow online ordering after a designated time. my assigned pickup time set by the store was 40 minutes after i placed order.

secondly, i choose to tip in cash in the store upon pickup. after her attitude and rude statements, i left her nothing.

won t be ordering again. there are many other places. i try to support local merchants, but their consistent rudeness has caused me to rethink going back again. management needs a team building meeting and review course in customer service.