S

Sanne Dekker

4 years ago

Last weekend I had an overnight stay in the super ...

Last weekend I had an overnight stay in the super de luxe room. When I wanted to shower, the shower head fell off. Receptionist said to have repaired it but broke again. Having access to another room to shower, there was no hot water. Entire hotel did not have hot water. That was only resolved next morning. It has been promised several times by the hotel that they would offer compensation and contact them. This was Saturday, it is now Friday. Several times called himself, but each time the manager was busy and promised to call back. No contact has been made to date.

Quite an ok hotel, but the empty promises for me still give a rating of 1 star. What a waste.

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