We've been repeat customers for Erin's, bringing f...

We've been repeat customers for Erin's, bringing family and friends there. I'm not sure about the future. We arrived for lunch on a Friday (party of 2), and the parking lot was busy, but it's a large restaurant. Our server was the one who sat us. On the way to the table, in the noisy bar area, she asks us what we'd like to drink. We aren't even at the table and don't have our coats off yet--that should have been my warning. My husband knew what he wanted, so gave her his order, but I hadn't really thought about that yet, and asked for a couple minutes. "I'll be right back." she says. We never got her name. At this point she works around the room, and I'm not really paying attention to her at this point, as I'm looking at the menu. After a few minutes I put the menu down and start to notice that she's constantly in and out, but isn't stopping back at our table. Eventually she gets back to us, and I order my drink, my husband asks a question about the food, and then we're about to order our meals but she takes off as she says "I'll get that drink in and be right back." After that point she seems to be intent on doing just about anything but return to our table to take our food order. She's seating people, returns to take the order of someone that was seated after us, checks in with other tables, brings the tab to one table. However, we're right by one of the entrances to the room, so she is literally walking right by us constantly. The restaurant is busy, but there are several opportunities where she could have stopped and taken our order. She eventually brings out my drink, but has several other people's beverages in her hands so says...again..."I'll be right back." At this point I am paying attention. She takes payment from two parties, bringing back their receipts, refills water for other tables, seats another party (there is a host on duty), brings out food for others (although the host was doing this too). I begin to wonder if I made her angry by not knowing what I wanted to drink immediately. It's now been 20 minutes since we were seated. Eventually I say to my husband that I'm done waiting and get up to leave. At this point she is coming back into the room with the host. I say "Sorry, we're leaving." and I head out to the lobby. My husband, being a better person than I, offers to pay for the beverages, since he consumed 1/2 his. The server took his money, and he reported she just sort of muttered an apology. She shouldn't have accepted his money. No effort was made on the part of the host or any manager to "make things right" or offer to have us assigned a different server.