Tracy Garrick

Review of Hard Rock Cafe Gatlinburg

Great atmosphere, food and excellent service. I wi...

Great atmosphere, food and excellent service. I wish I could remember the young mans name that was our server. He was by far one of the best servers I ve ever had. I was a server and it s a tough business. People are cruel and don t care servers only make $2.13-$3.00 an hour as think leaving $3 on a $100+ meal is generous.
There was a couple sitting 2 tables over from us. I will be honest it took everything in many not to say something to them. I m not sure if they were just plain ignorant or got some sick pleasure out of torturing this guy. They ran him to death. Constantly wanting one thing after another. He was approaching our table to get our orders as the man lifted his glass hitting it with his spoon calling out the servers name. You could see the humiliation on the servers face as he asked us to please give him one second. This guy handled himself with such grace and discipline. Never allowing it to fluster him or cause him to miss a beat. He provided us with excellent customer service. The food was high quality and very good. our server deserves to be recognized for his incredible mannerisms. He never stopped smiling. He was very personable. He s an exchange student over here in the United States Working for the summer. He lives and attends school in Jamaica and is majoring in Engineering. He was just such a delight & we enjoyed our meal and getting to know him. He is very inspiring. He cares about his job and wants to provide the best possible customer service to his customer to ensure they have the best meal and dining experiences as possible. I couldn t thank him enough. I wish I could remember his name.