Trey Watson

Review of AutoNation Dodge, Katy, Texas

Do not buy from here. From the moment I stepped in...

Do not buy from here. From the moment I stepped in this dealership it has been a nightmare. It took two eight hour days just to see and buy the car. They made multiple mistakes during the purchase process and had to constantly retype forms. After completing the purchase the finance lady asked us where the car was? It took another hour for the car to show up. I also bought an after market part that I was told would take twenty minutes to install. It cost $500 and has been on back order for three months. I ended up getting a nail in my tire only to find out the wheel lock key was not included with the car. This has taken two days to sort out and a cal to corporate to get any traction. Day one was spent being told that first the car should have one, then, the car was a transfer, then it was a preowned (brand new car allegedly), then the locks weren t sold to me the car was so a key would not be included. I was told they could be cut off but since I didn t pay for them they would not be replaced. Day two I was told they could be unlocked and replaced free of charge. I drove for the second time across town only to find out who I needed to speak to was on lunch and they might just cut them off anyway. At the time of writing this none of my issues have been resolved. The manager told me he would only help if I was nice, what would you do?

If you think you will have a better experience here, you won t. While waiting for my car to get fixed 3 more customers came in with complaints and long waits. DO NOT BUY HERE YOU WILL REGRET IT. Disorganized snakes in the grass who will tell you anything to make a sale and offer excuse after excuse and lie after lie to get you out of their lobby with zero responsibility for their mistakes. A car wheel lock key is an essential part of a safe vehicle and should be included.