Lisa E

Review of Lake Norman Chrysler Jeep Dodg...

This place is a joke. I brought my car in to have ...

This place is a joke. I brought my car in to have a recall for airbags done and also wanted to have my car detiled and headliner cleaned and my leaking sunroof fixed. They gave me a pricefor the sunroof and detail, I went ahead with work for both. They went ahead and detailed the car first and was going to park it under shelter till the leaking sunroof could be done the following monday. Well surprise surprise...monday they called to say what they charged me for the sunroof wasn't indeed the fix. They would try something with a water sealant and only charge me MORE money ($150) if it worked. Well it didnt work and niw they said the only solution now would be a whole new sunroof. And this was like 800 or 900 more now from original price. Also....they couldn't get it in for over a month. So i paid to have my care headliner cleaned and they were giving me it back leaking and i was charged the original amount that DID NOT FIX IT. So go forward now to the day the sunroof finally came in. I think a month and a half later! I had asked for a loaner car like i had the first time, but they said i couldn't have one because it was "too quick of a job" but i could use their shuttle service. I wasn't thrilled about this after all their huge errors on their part you would think they would want to take care of the customer. NOPE not the case. So i arrived for my scheduled appt. With Jordan who was on the phone, so another person took my keys and got me going i asked about shuttle and they said it would be a few minutes. I went and sat in the waiting area the person that took my keys came and told me about 15 minutes later the shuttle driver should be back soon. I waited nearly a hour and wnt to find Jordan who again was on the phone still. He called the shuttle driver and they told me ....oh sorry he forgot he would be back in 20 more minutes. So I asked Jordan how much longer my car would be...he said he would check ?!?! I'm still sitting here 35 mins later...still no shuttle and no update on my car. I've been here over an hour and a half so far.....this is terrible customer service with all their screw ups. I wish i could give zero stars. Terrible terrible. They lost our business no more dodge cars. I don't wanna deal with them ever again. Looking at all the other reviews , it looks like they have major issues in the service department .

Update: , so now is it turns out my sunroof is leaking worse than it ever was in the first place now that it's so called fixed. I have to deal with this place again and I'm not looking forward to it. Staining my headliner and places it was never stained before water leaking on my backseats. , What a joke