Ian Lockhart Review of BAA London Stansted
I travel by air extensively and although I must ad...
I travel by air extensively and although I must admit I generally hate airports I must say Stansted really is one of the worst I have experienced, including in developing countries.
On arrival there were little or no signs to where things were. OK, there is construction going on but surely rather than effectively dumping passengers outside you could at least direct them to such things as the station?
Departure was little, if any better. Security was relatively quick given the herding like cattle that passengers were subjected to.
I know a significant amount of revenue for airports now comes from retail sales but surely the customer deserves some service?
Having worked with MAG in a previous existence I must admit I expected more. This was the first time I've used Stansted in years. It will be many more before I use it again!
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