Booked this hotel on behalf of someone staying in ...

Booked this hotel on behalf of someone staying in the area and the room was filthy. There wasn't a deadbolt on their room door either, so it made her feel super unsafe. I had originally booked the room for a week, but due to the quality of the room, she immediately left. I called right away and the front desk refunded us for most of the stay. We haven't been refunded for the first night's stay and I have made over a dozen contacts with them since. Their "manager" is rarely in and hasn't returned a single phone call or email. I couldn't imagine anyone staying here.