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Elise Aronitz

3 years ago

We dinned as a larger group and it was a memorable...

We dinned as a larger group and it was a memorable experience. The food was fantastic, the server we had was amazing and very delightful. However, within the first 5 minutes of dining the server spilled two drinks. The drinks spilt all over the back and pants of one of the individuals in our group, and down the side of the leg of another. The individual who got spilled as on was extremely nice about the whole situation, did not get mad and was very understanding that it was an accident. However, we were disappointed in how this was handled, the server apologized, there was no offer of comping the drinks that were dropped on two customers. For the next two hours that individual sat in went clothes throughout the dinner. At the end of the "experience" we asked for their meal to be covered, as they sat wet throughout the whole dinner. The management came over and was beyond rude to the whole group. They were very agressive and standoffish. They were quick to state it was an accident and that no one was at fault, scolding the individual who was wet for wanting a free meal. While we agreed it was an accident, and the server was not at fault, our friend was damp and uncomfortable throughout the whole meal. Based on how the management treated us, and if that is someone who represents how the company feels towards patrons we do not recommend it to anyone.

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