Laura Jones

Review of Our Lady of the Lake Regional ...

If I could give 0 stars I would. First, my husband...

If I could give 0 stars I would. First, my husband was transferred here from another hospital, that couldn't provide the level of care he needed, to be admitted and treated. He was transported via ambulance through the ER. They knew he was coming and had several hours to find him a room and made him sit in the ER from 2 to 8:30 pm before they assigned him a room. The ER nurse was not very competent. He couldn't even remember that he was transferred here to be admitted. He caused an IV site to leak by pulling blood for labs and kept pushing flush and causing undue pain before he started another IV. A different nurse came in to give him some meds and she didn't believe that the first site was no good and refused to use the second IV until she tested the first site. My husband and i told her repeatedly that we believed it to be blown because it hurt when they injected anything. She argued that it wasn't because it wasn't swollen. She was told not to use it and not to push anything through it but she ignored us and did it anyway and pointed out why it wasn't blown. She also caused undue pain. Then, surgeons came and said they were going to cut his arm open and drain the wound. My husband was told by 1 if the 4 surgeons that he would get IV pain medicine before they cut him and of course local too. Another surgeon said that they were not giving IV meds because the local is enough. I told him that they did that 2 days ago at the other hospital and made him hurt so bad he got sick. They gave him nothing but local then too. He said "we are surgeons. It will feel better." He lied. My husband was once again in excruciating pain. They wouldn't give him any pain medicine for 2 hours when he finally got transferred to the Express Admission Unit right before he got a room. The surgeon that said he would get pain medicine before being cut on came in and asked how he was feeling. He told him "ok". Then he told my husband to rest. He didn't look at the wound or anything and left. Then, the nurse station receptionists are all very rude all of the time. They didn't even tell his nurse he called for his medicine when he called 20 minutes prior to me walking up there.Then, the CNA this morning was so rude to my husband while taking vitals this morning as well. He was in pain and holding his injured arm with his other arm and she said "ARM" so rudely it was surprising. Then she said in the same tone, "MOUTH" to take his temperature. The nurse came in and told my husband that the doctors took him off his pain medicine and will come see him sometime this afternoon and may discharge him tonight. I am furious because they have not spoken to him or even looked at his injury to even know if it is time to be discharged. He is having another problem and they don't know because there has been no proper follow up. He is still in excruciating pain and must suffer until they decide to show up. He needs to be kept until this gets somewhat better and it isn't yet. I will not allow them to send him home again until there is some progress. This place is absolutely ridiculous and they do not care about their patients thoroughly and properly. I will be contacting the insurance company, the hospital administrator, and the insurance commissioner regarding these issues. I rarely give a bad review unless it truly needs to be done. This is definitely one of those cases.