Counter staff was professional. I had quite an old...

Counter staff was professional. I had quite an old g-shock and he mentioned that they may not have the replacement strap and it will take a while as they have to look for the strap in japan hq. Didnt hear anything during the estimated time of repair so i called and the staff gave me an update. Some time later, a staff called to said they have gotten the replacement and i am so grateful bcos it's a very good watch and they found the 'rare' strap. Collection was prompt and quick, $50 for the strap, which was accurate according to their estimated cost when i first send it in.