I recently made a reservation here for my birthday...

I recently made a reservation here for my birthday and was unable to go because I was in an accident. I had trouble cancelling within their 7 day policy via the confirmation email, ended up calling on day 6 to confirm, and still have yet to find out if I am being charged the full amount for having to reschedule. I was so excited to experience this resort and after being exposed to how they treat their guests am really disappointed in the customer experience. We usually celebrate at the Ojai Valley Inn and Spa, and were looking to change it up this year. It's unfortunate how dated their processes are for getting back and communicating to customers. I did speak with Esther who has been very helpful in trying to resolve this, but the resort cancellation process and policies seem to be out of her control.