Cambrae R. R. Fox Review of Plank's Tavern on the Water
Original Review (8/23) : Overall I would say 3/5. ...
Original Review (8/23) : Overall I would say 3/5. The location was great, right on the water. The food was also pretty tasty. Unfortunately, the service was really realty bad, almost to the point of irritation. We had a small group, 6 adults (2 kids). We had a reservation for my mom's birthday. It took over an hour to get our food. We watched tables come, eat, and leave and we still didn't get it. We asked about it and were told it would be a while longer.
I am sure the waitress forgot, which happens, because after that she didn't come to the table, and even had someone else bring our food out. We didn't ask for any discount or anything, and when we got our bill there was a 20% gratuity added. I understand it is policy, but to have a 250 dollar bill, and almost 50 dollar tip was incredibly disappointing considering how long we waited.
Like I said, it is a good location and the food tasted good, but I don't think I will be going back because the service was borderline unacceptable.
Edit (8/25): I don't want to put the servers name on google reviews, I feel that is not super appropriate, despite the issues we had. Our reservation was under my name at 6:15 on Sunday 8/23. My phone number was attached to the reservation and it would be okay with me if you wanted to contact me that way.
Second Edit (9/9/2020): The issue was not ever resolved, which is unfortunate because when the owner responded to my review I was hopeful that we might be able to have a conversation about it. My original review stands.
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