Christopher Ebhabha

Review of Cerritos Acura (Browning Auto ...

Peter Browning, General manager at Cerritos Acura ...

Peter Browning, General manager at Cerritos Acura was exceptional. He was very courteous, and forthright in hearing my complaints about an unclear communication experience I had in the finance dept when I leased my 2020 ACURA TLX, that left my needs unmet, and a reason to lodge a less than satisfactory experience.
Before I spoke to him, other managers I spoke with, appeared to be acting with an intent to deflect, block and stonewall me in my complaints, and this left me very frustrated.
Peter showed that he understood the value of clear communication, and clear customer input in transacting business. He is A modern day renaissance manager.
He acted very very promptly to ensure that I was restored to a position of reasonable equity and satisfaction. The attention he gave me in making me feel understood, was priceless, and more valuable then any numeric monetary compensation. When you are heard, you are healed! Feeling heard and understood is part of restoration to equity; he accomplished that first step flawlessly with intent!
He then exceeded my expectations in ensuring that I could go anywhere that was logistically convenient for my oil changes, and I do very much appreciate that.
I would do business with this dealership again, and I highly recommend this dealership to anyone looking to lease or purchase a vehicle, as they do have a great accountability system in place.
Thank you Peter, for being a bright light at the apex of your hierarchy of accountability.