Brandi Berg

Review of EMBASSY SUITES DENVER INTERNAT...

I love Embassy Suites, but this location did not e...

I love Embassy Suites, but this location did not earn 5 stars with me. If there was a 1/2 star i would give it 1 1/2, but because i liked a few things (and I mean only a few) I went ahead and gave them 2 stars.

Again, this particular Hotel has its 'good and bads', but mostly bads. We have stayed at other Embassy Suites in Denver and were treated like royalty. NOT HERE. The staff is rude, with the exception of the wait staff in the resturant and the bartender. Cook/chef making omelets, eggs, etc. acted as if we were bothering him when we asked for our made to order omelets or bacon/sausage. Breakfast set up needs to be changed. The buffet style is fine. But they need to move the other hot items to another location, along with the drinks, as the line was outragously long (Embassy Suites Southeast has the perfect setup)

No discounts here. Not even during a long stay. When we stayed at the other Embassy Suites they tried to get us to stay an extra night by offering a lower rate - kuddos to those other locations in keeping the customer happy. The maids did not clean our room during the 2nd night. Claimed there was a 'do not disturb' sign on the door, which was not the case. Also, bathroom has hair all over ceiling. Took a towel and wiped it down. Something maid should be doing after every stay.

One good thing was the pool and hot tub set up. The hot tub is located outside, which was nice. And the pool is a nice size. However, towels are not stocked in a timely manner. I took the kids down to the pool to get one last swim in before we left. When we arrived, there were not any towels. Three other families walked in at the same time as we did. I advised the front desk that there weren't any towels and about 20 people in the pool needed one. After waiting over 40 mins, the maid finally arrived with the towels, but only 13 of them. I would think they would be better prepared.

The Managers Reception was good and bad. The Bartender was awesome and on top of things. The selection of liquor was good. On the other hand, the crackers were stale, along with the one kind of the black olives. The popcorn was only popped once. For a 2 hour reception i would think they would be on top of making sure the food was stocked.

Overall, if this particular Hotel changed a few things, being service to the customers and set up of breakfast buffet, they will earn 5 stars from me. But biggest things they need to work on is CUSTOMER SERVICE!!!!!