I like to test the waters before shopping somewher...

I like to test the waters before shopping somewhere new. I called the Back Bay Bicycles today inquiring about their prices for chains and tools. The rep I spoke with knew the question was broad (kind of the point, to see how they handle it) and immediately gave me the range. Left me feeling informed and more comfortable with my first visit (which I am off to now :) ).
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Got back today from BBB and yes, the service was everything the phone conversation promised. Skilled and passionate sales/service people and quality parts. A very nice selection and a bathroom!. I will continue doing business with this establishment.