I hired Allied Van Lines for a cross country full ...

I hired Allied Van Lines for a cross country full service move. Several items were damaged and 6 weeks after no one has done anything about it. Seems on par with the repair of the damages to my vehicle which took 2 months to repair. Worst of all, many items went missing in the move, including important tax documents. The packing team seemed to just toss things into the boxes, without regard for damages. The adjusters at SIRVA are hopeless and do nothing. I am facing tens of thousands of dollars in losses if I don t locate my tax documents. But they don t care. They are often too lazy to even answer an email. One of my items was out for repair across the country for 6 weeks and was returned to me with just some glue plastered on top. Is this a joke? Are these people serious?