Faz Osman

Review of Devry Smith Frank LLP

We utilised the services of Bob Adorian at this fi...

We utilised the services of Bob Adorian at this firm to coordinate the sale of our existing home and the purchase of our new home. Emails were never responded to by either bob or his assistant polina. The only occasion where we received a call back was during the day of the closing. We had to repeat and re-send information several times and the client service levels were very very poor. We had to ask technical and legal questions about the whole process. Bob or Polina never took the time to explain the details of the process. What this firm needs to understand is that individuals buy and sell homes 2 or 3 times during their entire lifetimes and depend on their lawyers as experts to advise them of things to be aware of. Even at the time of writing this review, we were not being listened to when we offered them feedback about the poor service we received.