Review of Oak Brook Hills Hotel

4 years ago

Good and bad-

Good and bad-
Stayed here this week for a 4 day conference. About 150 in our group. The facility and the staff have all been quietly and effectively working behind the scenes. The rooms are nice, open, clean and modern. The meeting spaces offered everything you could ask for, and were also modern and clean. The large amphitheater was a nice tool for our group that you can't find just anywhere. Although we are here in the dead of winter, it looks like the golf course would be fun to play in season. I would recommend the hotel in all respects, save one.. The food served; for example, the dinners and lunches at the hotel by the banquet staff, were cold or lukewarm. Having said that, no complaints of the service itself during the banquet/buffet meals. Either the back of the house doesn't have the equipment to maintain product integrity, or those that handled it were not taking the care to utilize the tools. Desserts were quite stale as an example. They were the "thaw em out" and serve. And maybe that is what our group opted for, but based on the condition, I think the banquet food/dept warrants some TLC. I didn't get to eat at either the bar or the restaurant, but I did hear that the food there was quite good. Again - overall very good experience. Just some honest feedback.