I was excited about Bread Garden coming to the UIH...

I was excited about Bread Garden coming to the UIHC Hospital. Both times I've been there now, the service isn't great and I'm not overly impressed. I know they're new, but it seems as if the girls are lost and don't know what they're doing. A lady that was ahead of me by 3 people stood at the end of the counter waiting for her latte she ordered, and was forgotten by staff. She eventually spoke up and they all looked @ each other as if they were unsure as to who was helping her or who took her order. When it was my turn to order, I asked for room in my cup for cream to the girl taking my order...she didn't relay the message to the girl who filled my cup, which was frustrating. I also think it would be a good idea to put lids on cups PRIOR to handing the drink to the customer.
I was pretty disappointed that on opening day @ UIHC, hardly anything was available to speak of, (no merchandise on the shelves, nothing besides pastries) as were a lot of my other co-workers...etc Not a great 1st impression @ all.
Also, I find it a bit alarming you're handing out very hot drinks to people in a very busy hallway, and the customer has to walk over to the stand w/ the creamer, straws...etc to get their lid... This is a HUGE safety issue.