Andy Mc Allister

Review of ikea dublin

I have used ikea for two separate kitchens, proble...

I have used ikea for two separate kitchens, problems with both, terrible customer service and caused huge delays to the projects. Avoid!

The first kitchen - delivered damaged goods - the delivery man dropped the countertop out of the back of the van - I was told a replacement would be sent. It took over a year for ikea to replace after I followed up multiple times. Wasted hours dealing with the customer service and was offered a 25 euro "goodwill gesture" afterwards.

The second kitchen - was given assurances of delivery and products. As soon as I had paid, delivery dates pushed back 7 weeks, with items out of stock and was given no alternatives. Dealing with customer service was a nightmare and very time consuming. Issues still dragging on going!

It may be slightly cheaper than the local kitchen suppliers but you get what you pay for and I would advise not getting your kitchen here! There is no accountability for when a problem arises and the customer service is slow and very time consuming.