Don't use their delivery service.

Don't use their delivery service.

Ordered a kitchen on Monday and was promised delivery to Cork on Thursday. Received no further communication and waited all day. Called customer service late in the day to be told that it hadn't shipped as there was a small part not in stock, a part that could be immediately replaced with an identical part made by a different supplier.

Delivery was expedited to Sunday so I cancelled all my plans for Sunday. Waited all day again. Called them when I went to lunch to be reassured that I'd be called an hour before they came. No one came all afternoon. I called late in the day to be told they had tried to deliver before I had called the first time, at a time when I was definitely there. Claimed they didn't have my mobile number which is listed as the first number on my Ikea order confirmation form.

They're say they'll call an hour before but no calls received and no messages left at any time. Sadly an appalling service and not what I expected from Ikea.