This was a very frustrating experience for me. I ...

This was a very frustrating experience for me. I went in with high hopes - and I left never wanting to go back. There wasn't any aspect of this experience that made me feel good about the business.

I had a Groupon. I realize there are people that are going to pass judgment because I was only paying "1/2" price, but the Groupon is out there to bring business into the organization - and a good experience will usually result in subsequent full priced visits.

Upon arrival, the man behind the counter (after reading the reviews, I assume he was the owner) was very impersonal. He did not greet me - or say anything for that matter. I moved past my first impression, and I continued with my order. After placing the order, he said $17.98. I explained that we had a Groupon, and he went into some explanation of the charges, and I thought maybe I had misunderstood and because the Groupon cost $17.50 and had a $35 value, he really only meant .48 cents. I gave him my card, and after I received my receipt, I realized that he had charged me $17.98. I asked him about this - and he said there were two Groupons, opened the till and gave me $15. I knew that he was still $2.98 short on what he owed back to me, but I didn't feel like the hassle - so I let it go.

We decided to eat in - and because there was a birthday party that was occupying the entire restaurant (it really isn't big at all), we went and waited outside. It took nearly an hour for our pizza to be done. In fact, I think that they forgot to make our order. There was a small party that came in after us, who received their food 25 minutes before us. It was then that a young female employee asked what we'd ordered. She assured us she would check. Our pizza came out 25 minutes later WITHOUT our breadsticks. We were several minutes into pizza before we received our breadsticks - and they were not thoroughly cooked. The pizza was decent, but did NOT make up for the poor experience.

Perhaps, the most frustrating part about this experience was the lack of apology. I feel like every part of this experience was awful - and I never went to go back. This is one of those nightmare stories that I will share many times. Not to mention, having to sit outside made the experience 10x worse given the excessive wind, along with the flies and bees that would not leave our food alone.

Had there been some customer service - I think the experience could have been improved at least 50%. For now, I give them a zero.