Sue Nindorf

Review of Classic Chrysler Dodge Jeep of...

My truck had an urgent airbag recall, according to...

My truck had an urgent airbag recall, according to the email they sent us. So I call ed and got an appointment for Wednesday at 9:00. Asked the woman if I could get an appointment around noon so I could go on my lunch break from work. She told me it could take a couple of hours but they had a shuttle service to bring me back to work, so I took the 9:00 appointment. Get there at 9:00 was told it may take a couple hours ,that was fine I told them I just need their shuttle service to go back to work. Service rep said he would check to see where the drive was, said he was at least half hour out. Ok ,fine nothing I could do,I was stuck there. It was 10:20 before I left the Dodge dealer with their shuttle driver. so for a quick drop off and return to work it cost me 2 hours of work time. They just called me at 12:30 to tell me they have not yet looked at my truck. I asked if they would have it done by the end of the work day and the rep asked when am I done at work, told him 4:30. He said he would put a note on it to make sure it was done by then,. Why does it take all day for a 9:00 appointment. why make an appointment.I will never go to this Dodge Dealership for service again!!