I called the hotline for assistance to change stra...

I called the hotline for assistance to change strap as I did not realize it was a resin band (it was a bday gift for my dad but he's used to stainless, i only saw it online & my friend bought for me alr) , their staff immediately said no without mentioning that if I brought the watch in brand new state to local store i could have changed it and paid the price difference for the stainless steel one. Useless customer service. In the future I would rather spend more for smart watch than buying Casio. I swear.