I was very satisfied with AlertaPhone at first, bu...

I was very satisfied with AlertaPhone at first, but after my last visit to repair the crystal of the back camera, the camera stopped working all together. They only replied that it is a common problem in my type of phone. When I replied that my phone indeed had problems focusing from time to time in the past (5% of the times maybe, not more), but since their reparation it is not focusing at all anymore, they never replied to me. I emailed again, but still no reply. It is a pity, as I used to be very happy with their services, but ignoring customers is not a great approach in my opinion.