Great Views! Great Restaurant! Reason for the not ...

Great Views! Great Restaurant! Reason for the not giving a 5 star review is due to the room. Room was like a 1985 car which is in need of restoration. Without going into a specific issue, floor etc. we had incidents where the drapes were very difficult to close, it felt like we were going to break them, even after they were fixed. Then we returned to the room one day in the early evening, the maid was kind enough to leave on the a/c as the day was fairly hot. Unfortunately the a/c was blowing hot air. A repairman showed up in a timely manner and discovered the a/c was blowing at 83 degrees. He did his job after about 20 minutes and got it working. Unfortunately after we went to sleep it stopped working and i woke up in a pool of sweat. Upon checking out there seemed to have been little concern about this. Additionally upon checking in, I was told that this hotel, because it is a "resort" did not participate in the instant redemption which is offered by Bonvoy This program enables you to use your points for things you charge to your room. I had to spend over an hour dealing directly with Marriott's property management team who confirmed that this hotel, or resort, does participate in it.One reason I was on the phone with them, was due to them being placed on hold while trying to reach the hotel manager. This was our first stay here since the Ritz took over the property from the Bacara. I would like to think for a hotel of this caliber, my incident is just a 1 of situation, but i thought it would be worth mentioning just in case.