Ken Webb

Review of San Tan Honda

Very cordial and helpful staff, but the scheduling...

Very cordial and helpful staff, but the scheduling system could be improved. I made the appointment online (very convenient) several days prior. I indicated in the comments section that I needed to have my rear view mirror replaced.
The morning before my afternoon appointment, I had the occasion to be in Autonation to pick up my wife s vehicle. I happened to check on my afternoon appointment and learned that my rear view mirror had not been ordered. Had I not checked on it, I would have made a trip for nothing.
I should add that the rear view mirror replacement was for my Acura, not a Honda, but the fact remains that it was apparent that my afternoon Acura appointment had not even been reviewed.
I will likely find another repair shop for my vehicles. I was particularly convinced of that when met with a $332.00 bill for a rear view mirror. Pretty expensive.