They get the work done, but there is so much room ...

They get the work done, but there is so much room for service improvement.

The front counter is not manned, so you have to get a ticket from a DIY queue number machine for staff to come out to attend to you.

A staff attended to me and said it would take 30-45 minutes for battery replacement. Before I managed to ask anything, he went in to the inner office. He did not give me any receipt or even ask if I wanted to wait there or come back later. He came out 20 minutes later to inform me of the watch issues.

When I was collecting my watch 3 weeks later after repair, a staff pointed out to me that the faulty orginal white module was replaced with a red one because there was no more white and he said that I should have been aware of the arrangement. The thing is, I did not receive any information at all from Casio on this variation of parts.

All in all, coming down to Casio main office is never a great experience even when the office was still in Orchard. The good thing now is, they provide USB charging ports in the seating areas to charge your gadgets while waiting for 30-45 minutes.