Derral VanLoon

Review of Keffer Volkswagen

Angela was a great salesperson and made the experi...

Angela was a great salesperson and made the experience worth coming to Charlotte and Keffer for. They started out at a better deal than a local dealer was wanting to sell for. Much less haggling than the local dealer too. Stayed late to get the deal done in one trip and drove home with a new VW.

Update: Dealer did not deliver on some promises, and ran more credit checks than agreed upon. They have also failed to follow-up on an issue with the auto after 2 mo., and the last contact went unanswered altogether.

Update 2: I recently traded the VW, so I called the dealer to cancel the Extended Warranty. I completed the form and submitted the information they needed. Couple weeks went by with no response. After contacting via email, they were vague and just said it was submitted on the cancellation date (so before the paperwork was submitted - LOL). I received notice from VW that the cancellation was submitted and processed a few days later. Two months later, I had to follow up to see where my refund was. First they stated they didn't think they got it or maybe was sent to VW Finance. I had already submitted the letter they requested showing it was paid off. I also contacted VW Warranty and found out that the dealer received my refund within a week of submitting my cancellation. After another follow up, they said they weren't sure of my address, which I had filled in on the form for the cancellation. After keeping on them, I finally got my refund, TWO months after I should have. In short, DON'T TRUST this dealer. They also wouldn't return calls, although the email trail is better should you have to fight them in court.