I hope it is a specific experience, but I want to ...

I hope it is a specific experience, but I want to share it.
Five days ago I went to buy a medicine, there was none and they told me they were asking for it at the store.
They would let me know by message.
Today I called and they told me that they could not get it and they forgot to notify.
It is not an item that I buy for pleasure, it is that I need it.