Elizabeth Schrank

Review of The Westin Savannah Harbor Res...

Horrible experience. We were staying at the Westin...

Horrible experience. We were staying at the Westin for the Ranger Regiment Ball. The customer service was horrendous. First, they would not allow my husband to check us in even though they had his card on file. The desk associate was incredibly rude. Then, upon checkout, we were told that the room was going to be close to $300 (we were quoted $117 for the event) because of the almost page long list of hidden fees. They also gave me the wrong invoice, which listed someone else s info - full name, home address, phone number, and credit card information. Can you imagine if that had fallen into the wrong hands?! I will certainly never stay here again.