Bill Ward

Review of Reeves Import Motorcars

This dealership is trying to juggle too many Germa...

This dealership is trying to juggle too many German car brands in too small of a property with too little staff. Look at all the dealerships who are expanding and upgrading their service centers to replicate the Death Star. Not this place. It's the same tiny Millennium Falcon property since forever. They keep increasing their reach without increasing their space to handle it. To reach the VW service department, you have to snake through a maze of tiny lots jammed with Lord-knows-whose-cars, the service entrance is not clearly marked, there was no one out front of the building to guide you into the service area and you just had to figure it out yourself. Felt like I was in a self-service car rental lot. Once we figured out we had to go inside to speak to a human being, lucky us, we had a trainee handle our first (and probably last) visit here with his supervisor and they told us they were kind of jammed up with cars. So, since we didn't want to hang out in a car service center waiting room (the fourth level of hell in Dante's Inferno), they said they would call when it was finished. To be clear, this was just a simple first service visit for our pre-paid plan on a lease. And then we're told, sorry pal, tire rotation isn't included in that plan and you have to fork over $25 for that. Whatever, it would've been nice if you had actually checked the tire pressure when you rotated the tires because the second we drove off the service lot, the low-pressure light came on! (Que the sad trombone). But that's not the worst. They said they left a voice message when the service was completed, but we never received it. So we call about 90 minutes before closing to check on the car's status, and they say they are busy and will call us back. No call back. Then another call with an hour before closing, they're still too busy to speak to us. We have to speak with some poor receptionist who has no idea what's going on with our car because she's juggling their half dozen German brand cars. And we all know where Volkswagen sits in that hierarchy -- bottom o' barrel! Finally, we get confirmation -- through the same beleaguered receptionist -- the car is ready to be picked up, complete with low-pressure tires. Auf Wiedersehen Reeves Import Motorcars. We will take the prepaid plan somewhere else next time.