C

The hotel itself is very nice and the reception st...

The hotel itself is very nice and the reception staff and porter staff are wonderful and very helpful. However, people in this area are shockingly homophobic and that includes the restaurant staff and the parking staff at this hotel.
First of all, despite allowing guests to prepay for parking through their stay, parking is not guaranteed for guests, and multiple nights they allowed non-guests to completely fill the parking garage and we had to drive for a long time to find timed street parking and then move our car super early in the morning which was incredibly inconvenient. I think it's a pretty basic expectation that in a high traffic area a hotel would prioritize guest parking but I guess not.
Secondly, I was traveling with two gay friends and two straight friends, and restaurant staff tried to refuse to seat our gay friends three times, using different excuses, even after they had changed clothes multiple times per the staff request, and then seated our straight friends immediately despite them wearing beach clothing. The staff were not subtle and it was shockingly disrespectful.
Third, the parking staff were consistently condescending, dismissive, unhelpful, and outright rude to our gay friends.
It made us feel very unwelcome despite paying a lot of money to stay here. We will not be returning to this hotel. If you are traveling with gay friends I would recommend you stay elsewhere.

Comments:

No comments