Charlotte Jiang

Review of Westin Excelsior Rome

My friend and I's visit to Rome was ruined by this...

My friend and I's visit to Rome was ruined by this horrific stay. Both the receptionist and the concierge were cold, rude and aggressive. We were not made to feel welcome at all; restaurant recommendations were sub-par; key tourist attractions were not helpfully advised. The trainee Elisabetta at the concierge was the worst hotel staff that I have ever encountered.

The room is a whole other story. The fly buzzing around in the room was a sign of poor hygiene; the carpet was filthy; there were a lack of amenities; concierge never answered the phone. After speaking to the General Manager about our issues, he was unsympathetic and did not offer us any compensation: an example of poor professionalism.

My advice to you is to choose another hotel. The Westin is not worth 3 stars, let alone its current 5, which appear to me a transfigurative miracle. If you wish to enjoy Rome, please choose an alternative.