Joanne Duchon

Review of Design Restoration & Reconstru...

My husband and dog died in a fire at my house in M...

My husband and dog died in a fire at my house in May 2015. My life totally changed in a matter of hours. I lost my family, my house and all my possessions. Design Restoration helped me to start rebuilding my life that same night after the fire. They boarded the house within hours of the fire. Ray Santiago, President of Design Restoration and Reconstruction , explained and helped me understand the process of rebuilding after a fire. The kindness, patience and caring that I received from all the employees with this company was very important to me. They communicated with me on a weekly and sometimes daily basis on the progress of my house restoration. They were always available and NEVER failed to answer any questions or address any concerns I had- I felt confident that they would do everything possible to rebuild the house to my specifications. I have found that it is very rare today to get that kind of customer service! I can't thank the employees of this company enough for their support in helping me through this most difficult tragedy in my life. My house is now complete- Above and beyond expectations!