We had reservations on 5/15/20 at the GULF SHORES ...

We had reservations on 5/15/20 at the GULF SHORES SURF AND RAQUET CLUB. We arrived around 4:30 and were given our keys. Noone told us that the room was not ready. When we arrived at the resort we found that the room was awful. Trash was still there and dirty laundry was on the floor and the bathroom was terrible. The toilet looked like it hadn't been flushed in days. I called the management but only left a message. I called Meyer and told them the issue but was told that because of the virus they had to clean the rooms better and we would have to be patient till they could come and clean. She said go out to eat or go to the beach. I told her that I have 3 special needs children and 1 was in a wheelchair and all of our things were on the balcony. She said that they would come as soon as they could. My soN, who has autism, would not use the restroom because it was dirty, so I had to clean it myself. I couldn't change my daughter because I have to lay her down, and the kids were hungry and tired. Another person called around 7 and stated that they were still coming and would rush it because of our situation with the children. By now my nerves were on edge. A person finally arrived at 8 pm. We finally went in around 9. The floor was so black that my children ruined their socks and I cleaned the table and cabinets. I have used Meyer for over 10 years and have never had a problem till now. This has cast doubts on if I will ever again, especially after having to spend 4 hours on a balcony with 3 special no children.