Justin Kates

Review of Santa's Wonderland

I have not even been yet and I have a major disagr...

I have not even been yet and I have a major disagreement with SW. We purchased a groupon that originaly included tonight in the set of dates. The dates somehow changed since we bought it in November. SW had received other calls with the same gripe, so we know that others have experienced the same thing. SW says it's groupon's problem and groupon says it's SW's problem. Either way, me, the consumer, and my family are left getting hosed. I gave SW an opportunity to show great customer service and work with me, but their customer service reps stood on the fact that it's groupon's fault, and I could pay more when I get there. I took off a day of work to spend with my family to cap it all off at SW. The lights may be spectacular, but in the end, I doubt I will ever want to return, or recommend it to a friend. This customer may lose out, but I plan on making up for every dime they make off me tonight, but telling others it's not worth the money.