Ann Mincks

Review of Karl Chevrolet Inc.

I purchased a car from Karl's Chevrolet in 2016. ...

I purchased a car from Karl's Chevrolet in 2016. Up to this point, I have been satisfied with my business at the dealership, but would say I am quite disappointed about my last experience with the service department, and will not be returning for future repairs.

After noticing water in my trunk, I took my vehicle to Karl's to have it repaired. Taylor, a service advisor, called me to say that I needed a seal replaced, and it would be about $330 due to the cost of labor. When I picked up my car, my invoice said that the brake lamp gaskets had been changed (which involves a seal), but the issue was not clearly explained to me over the phone. I had four loose nuts just sitting on my passenger's seat, leaving me to wonder if the job had even been finished. My invoice also stated that they, "dryed out rear trunk compartment," but the lining of my trunk was still soaking wet and the condensation in my spare tire tub is still there. Now, the trunk smells badly of mildew.

I called Taylor to clarify the invoice, and express my dissatisfaction with the moisture in the trunk, and he explained that the technician most likely cleaned it out with a shop vac and had the fan running on it for the time he was repairing it, but there was no way for them to clean and/or dry the inside. The best he could offer was for me to make another appointment to pay to have my car detailed, or to leave my trunk open to air out (which seems like an unrealistic possibility with the recent weather forecast).

In the future, I would hope that the service department could clearly communicate the services they are going to perform, and complete the labor to a satisfactory standard.