Xiaohua Sheng

Review of Mercedes Benz of Fort Washingt...

I went to the service center for state inspection ...

I went to the service center for state inspection today (work order 39369). My ML350 failed the rear brake (which I was not that surprised based on the mileage and previous service records). However I was very disappointed with the service I received. Here are a few things I encountered during this visit.
1. The service adviser (Tony) failed to disclose the option upfront that I could fix it somewhere and come back for re-inspection.
2. On the phone I was told I could come back for re-inspection within 10 days, and at the dealership I was told it's 30 days.
3. When I went to pick up my vehicle, there was no inspection report prepared. It took an extra 25 minutes to retrieve the report after talking to multiple people.
4. My vehicle registration and insurance card were taken out from the glove box but never put back. I did not realize these documents were missing until they were given to me with the missed inspection report after 25 minutes of waiting. If I were not asking for the inspection report, I probably would not have got my registration and insurance card back.

Overall the experience was disappointing.