I had a very unpleasant check in and check out exp...

I had a very unpleasant check in and check out experience. The front desk staff member were rude and argumentative.
We had 5 rooms in the hotel and none of us can say anything positive about the front desk.
- our bills were mixed up (despite depeated instructions)
- check in took more than an hour (we reached hotel around mid night and we're extremely tired)
- both individuals on the front desk were extremely unprofessional and least bothered to help.
- we also had an American colleague with us who was sick..no assistance was provided despite multiple requests